After a Loss
What to Do After a Loss
We’re here to help you get back on track — fast.
First Steps
Stay Safe & Take Action
1. Ensure Safety
• Prioritize your health and safety.
• Contact emergency services (police, fire, ambulance) if needed.
• Contact emergency services (police, fire, ambulance) if needed.
2. Prevent Further Damage
• Take temporary steps to prevent further damage (e.g., tarp a broken window, shut off water).
• Only do this if it’s safe.
• Only do this if it’s safe.
3. Document the Loss
• Take photos and videos of the damage or loss.
• Don’t throw away damaged items unless instructed.
• Don’t throw away damaged items unless instructed.
Step-by-Step
How to Report a Claim
Step 1: Contact Us
You can file a claim in any of the following ways:
For after hours, please contact insurance company as below:
Step 2: Provide Key Information
Be ready with:
Step 3: Connect With a Claims Advisor
A dedicated Claims Advisor will:
Tailored guidance
What Type of Loss Did You Experience?
- Move to a safe location
- Exchange details with involved parties
- File a police report if required
- Contact us to begin your claim or contact ICBC 604-520-8222
- Mitigate further damage (e.g., board windows, cover leaks)
- Contact contractors only if urgent
- Keep receipts for emergency repairs
- Report the incident to the police immediately
- Get a police report number
- Take inventory of stolen/damaged items
- Shut off main water or power if needed
- Do not enter areas with structural damage
- Contact emergency restoration services if instructed
Find Your Answers
Claims FAQ
It depends on the type of claim, but we aim to resolve most within 5–10 business days.
Not always. Our team will walk you through any potential changes.
Yes, though we also work with trusted partners to streamline repairs.
We’re With You Every Step of the Way
Our goal is to make this process as smooth and stress-free as possible. You’ll have a single point of contact for updates, questions, and support throughout your claim.